Q1. What do you pride yourself on most highly as a cleaning company?
We are passionate about creating a welcoming environment in our client’s home. We provide professional standards of cleaning that exceeds client expectations and we take great pride in ensuring this continues. We believe a Clean Home is a Happy Home, so we are here to help.
Q2. What inspired you to start a cleaning business?
Annie's Mobile Cleaning Service is a family run company that was named after the head of the family: Annie McDonagh. It was identified that the whole family collectively shared an interest in cleaning that was inspired by Annie. As a family run company, our personal touch that we add to our services is highly valued by customers.
Q3. Why should clients choose you?
Our aim is to offer quality and affordable services to all clients in the best way possible. We never make shortcuts when cleaning a client’s home, we guarantee a thorough clean that will not disappoint. We are continuously evolving in our pursuit to provide the finest solutions for our residential and business owner clients.
Q4. How will the relationship work with clients?
Each client is under no contractual obligation as payment is made on completion of each service. We would prefer to earn your continued loyalty based on our ability to meet your needs than rely on a contractual relationship. We greatly appreciate a candid review of our cleaning services and your feedback is welcomed at any time.
Q5. Who will clean my home?
Your home will usually be cleaned by one fully trained Annie’s Cleaners team member. For security and your peace of mind, our uniformed cleaners are fully covered by insurance. This insurance includes fidelity guarantee to reinforce the care that we take to recruit staff of good character.
While in your home, our cleaners are not permitted to eat or smoke or use any of your appliances. Our Annie’s Mobile Cleaning professional training and working practices are designed to ensure that we comply with all applicable health and safety regulations.
Q6. Do your cleaners speak fluent English and am I able to choose whether my cleaner is a male or female?
We can assure you that all team members will be able to speak English at the required level. Regarding the gender of the cleaner, if you have a preference please do not hesitate to let us know when you initially make your booking.
Q7. Do you bring your own equipment and supplies?
We supply our own cleaning products and equipment for One-off cleaning services so there won't be any hidden additional costs. We do ask that weekly and fortnightly cleans supply their own products which are readily available for each clean. However, should you have specific requirements e.g. Eco-friendly products, we kindly ask you to provide these yourself.
Q8. At what time do the cleaners operate in service?
All appointments are pre-booked and confirmed with each client. Our hours of operation are Monday - Friday 8:00am- 8:00pm and Saturdays 9:00am-5:00pm. These times are subject to change during public holidays and special requirements.
Q9. What if my scheduled cleaning service falls on a statutory holiday e.g. Christmas/New Year’s Day?
You will be contacted beforehand to make alternative booking arrangements/reschedule.
Q10. What is the procedure with key holders having access to my home?
The assigned Annie’s Mobile Cleaning Service team member who cleans your home is the only person who has access to your keys. You will have a chance to meet them in a ‘Meet and Greet’ appointment upon the initial booking of the regular domestic cleaning service.
Q11. Do I have to do anything in preparation of my house being cleaned?
We kindly ask that you spend a short time tidying/organising where necessary. This is for us to devote all our time to cleaning and will give you the best value for your cleaning fee. If this has not be done we hold the right to refuse service.
Q12. How do I pay for my service?
For all regular cleaning services, payments are to be made on completion of each clean via CASH / BACS transfer to Annie’s Mobile Cleaning Service Ltd. When providing each client with a invoice we expect full payment upon service completion within 24hrs of receiving this invoice . Late payments are subject to additional charges.
For End of tenancy, Moving-in and After builders cleans you will receive an quotation prior to the appointment, the terms and conditions state the payment is to be made within 3 working days of the completed service date. Late payments are subject to additional charges.
Q13. If I’m going on holiday, how do I cancel my scheduled cleaning appointment?
Please give us a call, ideally providing 3-5 working days’ notice, but no less than 24hrs notice is accepted. Failure to provide more than 24hrs notice will result in full payment being expected for the cleaning service that was scheduled to take place. Providing sufficient cancellation time will allow us to revise your scheduled cleaning booking. We will be obliged to charge you the full cleaning price should you not contact us.
Q14. How do I arrange special requests, changes or cancellations?
Please give us a call, ideally providing 3-5 working days notice, but no less than 24hrs notice is accepted. If less than 24hrs notice is given for a cancellation you will incur a charge of the full cleaning price.
Q15. What if something is broken when my home is being cleaned?
We treat your home with the utmost care and respect. However, if something is unfortunately damaged or broken we will contact you as soon as possible. We will then make every effort to have the item replaced, if it cannot be repaired, full refunds for the cost of the item/s can be arranged if preferred.
Q1. What do you pride yourself on most highly as a cleaning company?
We are passionate about creating a welcoming environment in our client’s home. We provide professional standards of cleaning that exceeds client expectations and we take great pride in ensuring this continues. We believe a Clean Home is a Happy Home, so we are here to help.
Q2. What inspired you to start a cleaning business?
Annie's Mobile Cleaning Service is a family run company that was named after the head of the family: Annie McDonagh. It was identified that the whole family collectively shared an interest in cleaning that was inspired by Annie. As a family run company, our personal touch that we add to our services is highly valued by customers.
Q3. Why should clients choose you?
Our aim is to offer quality and affordable services to all clients in the best way possible. We never make shortcuts when cleaning a client’s home, we guarantee a thorough clean that will not disappoint. We are continuously evolving in our pursuit to provide the finest solutions for our residential and business owner clients.
Q4. How will the relationship work with clients?
Each client is under no contractual obligation as payment is made on completion of each service. We would prefer to earn your continued loyalty based on our ability to meet your needs than rely on a contractual relationship. We greatly appreciate a candid review of our cleaning services and your feedback is welcomed at any time.
Q5. Who will clean my home?
Your home will usually be cleaned by one fully trained Annie’s Cleaners team member. For security and your peace of mind, our uniformed cleaners are fully covered by insurance. This insurance includes fidelity guarantee to reinforce the care that we take to recruit staff of good character.
While in your home, our cleaners are not permitted to eat or smoke or use any of your appliances. Our Annie’s Mobile Cleaning professional training and working practices are designed to ensure that we comply with all applicable health and safety regulations.
Q6. Do your cleaners speak fluent English and am I able to choose whether my cleaner is a male or female?
We can assure you that all team members will be able to speak English at the required level. Regarding the gender of the cleaner, if you have a preference please do not hesitate to let us know when you initially make your booking.
Q7. Do you bring your own equipment and supplies?
We supply our own cleaning products and equipment for One-off cleaning services so there won't be any hidden additional costs. We do ask that weekly and fortnightly cleans supply their own products which are readily available for each clean. However, should you have specific requirements e.g. Eco-friendly products, we kindly ask you to provide these yourself.
Q8. At what time do the cleaners operate in service?
All appointments are pre-booked and confirmed with each client. Our hours of operation are Monday - Friday 8:00am- 8:00pm and Saturdays 9:00am-5:00pm. These times are subject to change during public holidays and special requirements.
Q9. What if my scheduled cleaning service falls on a statutory holiday e.g. Christmas/New Year’s Day?
You will be contacted beforehand to make alternative booking arrangements/reschedule.
Q10. What is the procedure with key holders having access to my home?
The assigned Annie’s Mobile Cleaning Service team member who cleans your home is the only person who has access to your keys. You will have a chance to meet them in a ‘Meet and Greet’ appointment upon the initial booking of the regular domestic cleaning service.
Q11. Do I have to do anything in preparation of my house being cleaned?
We kindly ask that you spend a short time tidying/organising where necessary. This is for us to devote all our time to cleaning and will give you the best value for your cleaning fee. If this has not be done we hold the right to refuse service.
Q12. How do I pay for my service?
For all regular cleaning services, payments are to be made on completion of each clean via CASH / BACS transfer to Annie’s Mobile Cleaning Service Ltd. When providing each client with a invoice we expect full payment upon service completion within 24hrs of receiving this invoice . Late payments are subject to additional charges.
For End of tenancy, Moving-in and After builders cleans you will receive an quotation prior to the appointment, the terms and conditions state the payment is to be made within 3 working days of the completed service date. Late payments are subject to additional charges.
Q13. If I’m going on holiday, how do I cancel my scheduled cleaning appointment?
Please give us a call, ideally providing 3-5 working days’ notice, but no less than 24hrs notice is accepted. Failure to provide more than 24hrs notice will result in full payment being expected for the cleaning service that was scheduled to take place. Providing sufficient cancellation time will allow us to revise your scheduled cleaning booking. We will be obliged to charge you the full cleaning price should you not contact us.
Q14. How do I arrange special requests, changes or cancellations?
Please give us a call, ideally providing 3-5 working days notice, but no less than 24hrs notice is accepted. If less than 24hrs notice is given for a cancellation you will incur a charge of the full cleaning price.
Q15. What if something is broken when my home is being cleaned?
We treat your home with the utmost care and respect. However, if something is unfortunately damaged or broken we will contact you as soon as possible. We will then make every effort to have the item replaced, if it cannot be repaired, full refunds for the cost of the item/s can be arranged if preferred.
