Latest service update: National restrictions from 5th November.
England will enter one month national lockdown, similar to in the spring, whereby non-essential businesses are forced to close.
Government guidance states cleaners are permitted to continue carrying out their duties inside other people's homes, during the lockdown, as long as guidelines on social distancing and efforts to stay safe are being followed.
We have supplied our cleaners with procedures to ensure they fulfil this requirement during their scheduled cleaning visits.
Stay at home
Local restrictions: Covid Alert Levels
(Below reference to the three-tiered-system applies until Thursday 5th November only.)
Can cleaners still work in clients homes?
The government has made no changes in regards to work being carried out within homes. Domestic cleaners are permitted in home in homes, despite which tier of the COVID alert level system your area is in (Medium, High and Very High). It is also stated “a tradesperson carrying out essential repairs and maintenance in people’s homes, or who are carrying out other work in a home; such as cleaning can be allowed to work, providing they are well and have no symptoms".
In relation to the “rule of six” the Government guidance states cleaners will not breach this rule and are classified as exempt from the count. Also, where a group includes an individual covered by an exemption (e.g. someone who is working), they are not counted as part of the gathering limit.
Moving to a new house is also permitted and our End of Tenancy cleaners will continue to work during ‘Tier 2’ and ‘Tier 3’.
We will operate with utmost precautions by following extra measures to safely provide an ongoing service to our valued clients. Below is an outline of the measures we’re adopting to keep all our clients and staff safe, as well as our community support and the appreciation of all key workers in the combatting the virus. To highlight, all cleaning staff attending to your home/business premises have been thoroughly briefed in conjunction with UK Government advice. However, we require your support and honest communication to help protect yourself and the cleaning operatives (see below).
During a cleaning visit:
We will only attend pre-booked appointments. On arrival to the home/business premise, at regular intervals throughout, and when leaving the property staff will wash their hands using soap and water for minimum of 20 seconds. Should facilities to wash their hands not be available, alcohol-based hand sanitisation will be used, and staff will carry these on their person at all times.
The health and wellbeing of clients and staff remains the highest priority for us.
Feeling unwell or self-isolating:
How can you help and support your cleaner?
During these difficult times, despite the fact that many of our cleaning staff receive National Living Wage (NLW), they may still face financial hardship during this crisis. Many staff rely on full earnings to maintain their basic living. Our cleaners will not be eligible for the job retention scheme due to their self-employed status and will have to rely on Universal Credit or Employment Support allowance and Self-employment income support scheme.
Therefore, we are asking if you could please keep your current bookings in order to ensure your cleaner still has regular work, if it is safe to continue. Please do not completely cancel your cleaning sessions, instead we are open to pausing them until you wish to resume, when you feel safe to do so. We can also offer an option to pay your cleaner as a voluntary contribution if you are able to help.